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Our comprehensive Resource Center includes helpful information on a variety of subjects related to risk management, claims, practice management and your policy, all in one convenient place.

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Resource marked as RECOMMENDED were specially selected by our risk management, legal and insurance experts as the most relevant materials to your search criteria. If you like to view only the recommended resources on a subject, choose your area of interest from the "Category" drop-down menu, then select Recommended in the "Topic" drop-down.

Healthcare Data Breach Report - May 2019
Links
Read More
RECOMMENDED
Health Information Privacy
Links
Information from the HHS on HIPAA rules and regulations.
Read More
RECOMMENDED
One in 4 Clinicians Want to Leave Healthcare, Citing Burnout. Here's What Providers Can Do to Stem the Tide
Links
This article discussed ways providers can help prevent burnout.
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RECOMMENDED
EMR Presentation   
PDF
Are you thinking about implementing EMR in your practice? Or do you need a refresh on the basics? ...
Read More
Doctors RX - Fall/Winter 2018
Links
In this edition of our DoctorsRx newsletter, we discuss the liability concerns surrounding patient ...
Read More
ADA Video #1 (Introduction)   
Video
In this introductory video of the Americans with Disabilities Act webinar, Eric Rhoades and German ...
Read More
ADA Video #3   
Video
The third video in the webinar series about the Americans with Disabilities Act, Eric Rhoades and ...
Read More
ADA Video #2   
Video
In the second ADA webinar video, Eric Rhoads and German Rodriguez talk about who is covered under ...
Read More
ADA Video #4   
Video
In the fourth installment of the ADA webinar series, Eric Rhoades and German Rodriguez give ...
Read More
ADA Video #5   
Video
In the final video of the ADA webinar series, presenters Eric Rhoades and German Rodriguez provide ...
Read More
Using Compliance Fundamentals During COVID-19   
Video
President of Medical Revenue Cycle Specialists Kem Tolliver focuses on how to pull together a ...
Read More
Maryland Records Requests   
Video
Attorney John Sly answers common questions among healthcare providers regarding records requests in ...
Read More
Virginia and DC Records Requests   
Video
Many health care providers have a lot of questions when a records request is received – What do I d ...
Read More
(Trailer) ADA Video #3
Video
The third video in the webinar series about the Americans with Disabilities Act, Eric Rhoades and ...
Read More
(Trailer) ADA Video #4
Video
In the fourth installment of the ADA webinar series, Eric Rhoades and German Rodriguez give ...
Read More
(Trailer) ADA Video #5
Video
In the final video of the ADA webinar series, presenters Eric Rhoades and German Rodriguez provide ...
Read More
(Trailer) Maryland Records Requests
Video
Attorney John Sly answers common questions among healthcare providers regarding records requests in ...
Read More
(Trailer) Virginia and DC Records Requests
Video
Many health care providers have a lot of questions when a records request is received – What do I d ...
Read More
(Trailer) Using Compliance Fundamentals During COVID-19
Video
President of Medical Revenue Cycle Specialists Kem Tolliver focuses on how to pull together a ...
Read More
HIPAA Practice Risk Survey
Links
This free, 40-question online survey helps you evaluate the strength of your practice's electronic ...
Read More
Security Assessment
Links
Evaluate the strength of your practice’s cyber security with this 22-question survey, designed by o ...
Read More
(Trailer) Winning at Denial Prevention
Video
President of Medical Revenue Cycle Specialists Kem Tolliver discusses denial prevention strategies ...
Read More
Winning at Denial Prevention   
Video
President of Medical Revenue Cycle Specialists Kem Tolliver discusses denial prevention strategies ...
Read More
Information and Technical Assistance on the Americans with Disabilities Act
Links
This site provides you with information regarding general guidance pertaining to the ADA.
Read More
ADA Assistance Materials
Links
This link will provide assistance materials associated with the ADA.
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MGMA | Don't Get Lost in The Financial Maze
Links
This link contains information on purchasing a book from the MGMA regarding revenue cycle ...
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EHR Intelligence | 3 Strategies to Enhance EHR Usability Through EHR Optimization
Links
Information contained here will provide strategies you can incorporate to enhance your EHR ...
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Doctors RX - Spring/Summer 2020
Links
In this edition of our DoctorsRx newsletter, we discuss how EHR systems can be utilized to prevent ...
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Avoiding Patient Abandonment
Links
This site, from the Maryland Department of Health, will assist you in avoiding patient abandonment.
Read More
Security Risk Assessment Videos | HealthIT.gov
Links
This series of videos provided by the federal government will help your practice identify risks.
Read More
HIPAA for Providers | HealthIT.gov
Links
This site provides general HIPAA related information and assistance.
Read More
Security Risk Assessment Tool | HealthIT.gov
Links
This link will provide you with another assessment you can take to protect your practice.
Read More
Cyber Threat Video   
Video
At Medical Mutual we understand the threat to you and your practice when it comes to your patient’s ...
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Cyber Security Awareness Training
Links
Cyber Security Awareness training will help gauge where your practice currently stands with cyber ...
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Cyber Security Awareness Training
Links
Cyber Security Awareness training will help gauge where your practice currently stands with cyber ...
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Sample Letter: Denial of Fee Reduction   
PDF
Practice managers’ can be faced with patients who do not feel as though the fee-for-service they w ...
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ABN – 2020   
PDF
Notifying patient of non-coverage can be a difficult situation. This template will assist you in ...
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TOS Collections Log   
XLS
It is important to track the time of service collections in your practice. This excel document ...
Read More
ADA and Service Animals   
PDF
Navigating the complexities of the ADA can be challenging for a practice manager – especially w ...
Read More
Notice of Privacy Practices   
PDF
Under HIPAA, it is required that your practice provide patients with a Notice of Privacy Practices. ...
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Red Flags Rule   
PDF
This document from the AMA helps you understand the Red Flags Rule and how it relates to protecting ...
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Sample BAA   
PDF
A business associate agreement is an essential document when contracting with an outside vendor who ...
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Security Official Job Description   
DOC
HIPAA requires the practice employ a security office. In most cases, that responsibility falls on ...
Read More
AthenaHealth Webinar   
PDF
If your practice uses AthenaHealth as your EHR vendor, this pdf version of a webinar will assist ...
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Enhancing your EMR and Provider Documentation   
PDF
This sample will provide general information for EMR optimization and helping your providers with ...
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Sample: PT Discharge Letter   
PDF
Sometimes, after the provider-patient relationship becomes severed, it is appropriate to discharge ...
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Confidentiality Statement   
DOC
Protecting patient’s protected health information is a critical operation to any practice. This s ...
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FMLA Information   
PDF
The Family and Medical Leave Act was enacted to provide covered employers with unpaid, ...
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I 9 Form   
PDF
This federal form is required for new hires to complete to verify their employment eligibility.
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Professional Boundaries   
PDF
In a medical practice, utilizing professional boundaries is essential to a comfortable workplace ...
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Sample Employee Handbook   
PDF
A good employee handbook is one of the most fundamental and effective management tools that a ...
Read More
W-4 Form   
PDF
This form is required for employees to alter their federal withholding allowance.
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W-9 Form   
PDF
This form is for requesting taxpayer identification number and certification.
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Guide on Medicare Telehealth Coding/Billing Guidelines
Links
MedChi has provided a guide on Medicare Telehealth Coding/Billing Guidelines.
Read More
Centers for Medicare & Medicare Services (CMS) Telemedicine Fact Sheet
Links
The CMS has provided a fact sheet with takeaways about telemedicine.
Read More
Telemedicine Consent Form from the American Academy of Pediatrics
Links
If you wish to incorporate telemedicine in your practice, we recommend using the following ...
Read More
Telemedicine Consent Form
Links
If you wish to incorporate telemedicine in your practice, we recommend using the following ...
Read More
Disciplinary Action Notice   
DOC
Sometimes the practice manager is tasked to discipline their office staff. It is essential, in most ...
Read More
Sharps Safety for Healthcare Settings
Links
The CDC provides tools on sharps safety.
Read More
Bloodborne Infectious Diseases: HIV/AIDS, Hepatitis B, Hepatitis C
Links
If you experienced a needlestick or sharps injury or were exposed to the blood or other body fluid ...
Read More
Authorization for Release of Information to Family Members
PDF
This is a sample form to obtain patient consent to release records to a family member.
Read More
MD New Hire Registry   
PDF
For Maryland Only. This form is for new employees to fill out. The practice manager must return the ...
Read More
Telemedicine Resources Webpage
Links
Our telemedicine webpage under our COVID-19 News-Updates-Resources section provides you with needed ...
Read More
Wyeth
Links
The makers of Advil
Read More
HIPAA Breach Decision Tree
PDF
This document is intended to assist you and your practice when investigating a potential breach. We ...
Read More
Responding to web-based health review posts
Text
Here are some suggestions about handling those less than kind comments and reviews online.
Read More
(Trailer) Fighting Healthcare Leader Burnout
Video
Presenter Kem Tolliver of Medical Revenue Cycle Specialists identifies the top four trending causes ...
Read More
Fighting Healthcare Leader Burnout   
Video
Presenter Kem Tolliver of Medical Revenue Cycle Specialists identifies the top four trending causes ...
Read More
Why Can’t We Be “Friends?" The Pitfalls of Social Networking for the Practicing Physician
Links
If social networking is the wave of the future, how can a Physician reap the rewards while managing ...
Read More
Sample Confidentiality Agreement   
PDF
In some instances, patients’ are given protected health information when they leave the practice. A ...
Read More
Sample Social Media Policy   
DOC
Navigating the social media landscape can be difficult for practice manager’s and their staff. This ...
Read More
Physicians are Drowning in Electronic Information
Links
The administrative burden of medicine significantly contributes to physician and clinician burnout, ...
Read More
Making The List, Checking It Twice   
Podcast
This podcast discusses the importance of ensuring that medical records are released to someone who ...
Read More
Ten Tips for Dealing with Difficult Patients
Text
The below summary lists ten tips you can use when dealing with difficult patients.
Read More
How to Help Your Patients Relieve Dental Anxiety
DOC
Dental anxiety can negatively affect not only the patient but also put you on edge or make it hard ...
Read More
(Trailer) ADA Video #2
Video
In the second ADA webinar video, Eric Rhoads and German Rodriguez talk about who is covered under ...
Read More
(Trailer) ADA Video #1
Video
In this introductory video of the Americans with Disabilities Act webinar, Eric Rhoades and German ...
Read More
HHS 405(d) Aligning Health Care Industry Security Approaches
Links
The 405(d) Program and Task Group is a collaborative effort between industry and the federal ...
Read More
Risk Management Two Minute Drill - "I'm Sorry"
Video
This "quick tip" video will discuss ways you can tell a patient "I'm Sorry" after an adverse event.
Read More
Risk Management Two Minute Drill - "Informed Consent"
Video
This "quick tip" video will discuss how good informed consent will help prevent claims.
Read More
Risk Management Two Minute Drill - "Open Notes"
Video
This "quick tip" video will help you navigate the Open Notes portion of the 21st Century Cures Act.
Read More
Risk Management Two Minute Drill - "Communication"
Video
This "quick tip" video will discuss how good communication with patients can help prevent claims, ...
Read More
Risk Management Two Minute Drill - "Documentation"
Video
This "quick tip" video will discuss how documentation can have a positive or a negative effect on ...
Read More
Amalgam Separators and Waste Best Management
Links
Read More
Emergency planning and disaster recovery planning in the dental office
Links
Read More
Protect Your Practice from Ransomware
Links
Read More
Risk Management for OB/GYNs
PDF
This article discusses common risk reductions techniques that OB/GYNs can incorporate into their ...
Read More
Prescribing Opioids for Pain — The New CDC Clinical Practice Guideline
Links
The CDC recently enacted new guidelines regarding the prescribing of opioids, this article offers ...
Read More
Practice Matters: HR After COVID-19   
Video
In this video, Kem Tolliver - a Practice Management Consultant, discusses how to navigate HR issues ...
Read More
Practice Matters: The No Surprises Act   
Video
In this video, Kem Tolliver - a Practice Management Consultant, discusses how to navigate the No ...
Read More
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