In today’s litigious society, risk management is essential to the practice of quality dentistry. ProAd offers the resources you need to minimize your risks as a health care provider.
Whether you are a Dentist or staff, we offer resources and education programs to help reduce your litigation risk:
- In-person, online and home study education programs presented by knowledgeable dental, legal and claims management experts. Participants can receive premium discounts and CE Credits.
- A library of online risk management resources for a wide variety of topics, including patient care, communications, record keeping and much more.
- Risk management experts who are available via phone (410-785-0050, or toll free at 800-492-0193) and email to answer your individual questions.
Stay up-to-date while you're on-the-go! Listen online or download our podcasts to keep abreast of the latest issues in claims, communications, practice management and risk management.
The latest risk management news and alerts issued by dental organizations.
Up-to-the-minute dental news from around the web.
Evaluate the strength of your practice’s cyber security with this 40-question survey, designed by our security and risk management experts.
This 40-question online survey is designed to help you assess the status of your electronic security and PII protection planning. After each question, you will receive a response indicating whether your answer was correct or incorrect and additional information on the topic.
- Dentist security and access controls
- Network security
- Employee access
- Storage and backup security
- Policies and procedures
Is your practice protocol leaving you open to lawsuits? This short self-survey can help you identify risk.
The Office Practice Self-Assessment Survey is a short self-survey designed to help you determine which areas within the non-clinical aspect of your practice may be leaving you open to a lawsuit. Dental record documentation, patient scheduling, prescriptions and patient communications are all non-clinical aspects of your practice that can affect the likelihood of a claim.
- Patient privacy
- Follow-up appointment protocol
- Missed or cancelled appointment protocol
- Lab result notifications
- Patient chart maintenance
How long must I keep medical records?
ProAd recommends that you keep your records indefinitely. However, requirments vary by state. Contact ProAd's Risk Mangement department for advice for your practice.
How long must I keep billing records, schedule books, etc.?
ProAd recommends that you keep these records indefinitely. They can be very important in the defense of a claim.
How do I handle a non-compliant patient?
- Document everything the patient has or has not done which shows his/her non-compliance.
- Send the patient a letter (send both regular and certified mail) explaining the treatment recommended and the importance of compliance. You may indicate that continued non-compliance could result in termination of the Doctor-Patient relationship.
How do I terminate the Doctor-patient relationship?
Do not terminate the relationship during an acute situation — this could lead to allegations of abandonment. When it is appropriate to terminate, send the patient a letter (send both regular and certified mail) stating:
- Your desire to terminate the relationship;
- Your willingness to handle any emergency situations for the next 30 days;
- Suggestions on where to find another Dentist (i.e. the county medical society);
- The patient’s current dental situation and their current dental needs, if any;
- Your willingness to send a copy of their medical record to their new Dentist.
If the patient belongs to a managed care organization, you must first check with them to determine termination protocol, if any.
What should I do when a managed care organization does not approve recommended treatment?
- You need to go through the appeals process with the managed care entity.
- Advise the patient your recommended treatment was not approved and give the patient their options (including paying for the recommended treatment themselves).
- Document #1 and 2.