In today’s litigious society, risk management is essential to the practice of quality dentistry. ProAd offers the resources you need to minimize your risks as a health care provider.
Whether you are a Dentist or staff, we offer resources and education programs to help reduce your litigation risk:
- In-person, online and home study education programs presented by knowledgeable dental, legal and claims management experts. Participants can receive premium discounts and CE Credits.
- A library of online risk management resources for a wide variety of topics, including patient care, communications, record keeping and much more.
- Risk management experts who are available via phone (410-785-0050, or toll free at 800-492-0193) and email to answer your individual questions.
Click the link below to launch the Risk Management Program Search. Use the Date, Location, Topic and Code dropdowns and the interactive map to find a program that suits you. Once you have selected your program, click the "Register" button to go to the registration page.
Live Webinars through GoToWebinar
Due to COVID-19 and current social distancing guidelines, Medical Mutual and Professionals Advocate will continue to utilize GoToWebinar to facilitate our live online webinar training. Once you have registered for the program, you will receive an email from Medical Mutual/ProAd containing a URL to register for the webinar with GoToWebinar – you will only need to enter your name and email address into their system. Subsequently, you will receive a confirmation email from GoToWebinar containing a “Join Now” link to access the webinar and instructions on how to do so the day of the event. You will either use your computer’s audio (VoIP) or your telephone for audio. For the best possible experience, please use a desktop or laptop computer with a headset for audio. We do not recommend logging in through your mobile device. Additionally, if you log in with your phone only (using only the dial in option, no internet connection) we cannot provide CME credit or apply the RM discount as you will not have the full capabilities required for a live course. We suggest creating a calendar event to remind you of the webinar. You will also receive additional reminder emails to alert you of the upcoming webinar.
Day of the event: You will receive an email alerting you that the event is about to take place. You may log in 30 minutes prior to the event. You will enter the meeting muted. Any course materials (if applicable) will be attached as handouts that you can access on the side task bar at any time. Once the webinar starts one of our coordinators or speakers will make an announcement. During the program, if you have any questions or comments, please use the chat function and one of our coordinators will alert the presenter and your question will be addressed. Much like our live in-person training, you will need to be present for the entire course. The same “grace period” is applied to webinars (no one admitted to the webinar after 6:30 – see program schedule below for additional details). Once the program is completed, a pop-up window will appear which will ask you to complete a brief evaluation of the course you just attended. We ask that you complete the evaluation to assist us in providing the best possible programs for our insureds. After you have completed the program a copy of your certificate of completion will be emailed to you at the email address you provided.
The first program costs $60 per person. Additional programs cost $25 per person.
5:30 p.m. Login to webinar and wait for session to begin
6:00 p.m. Program begins
6:30 p.m. Grace period ends (no one admitted after this time)
8:00 p.m. Program ends
Please note: You MUST participate in the entire program to qualify for a premium discount and dental credits. Only participants who sign in prior to 6:30 p.m. and who stay until the end of the presentation will be counted as in attendance and receive the discount and credits.
Continuing Dental Education Credits
Professionals Advocate designates this activity for 2.0 Continuing Dental Education Credits.
Professionals Advocate Insurance Company is an ADA CERP Recognized Provider.
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.
Our recognition period with the ADA/CERP is 05/1/20 -12/31/24.
ProAd Insureds who attend any one of the eligible educational programs offered will have a premium discount applied to their next policy renewal!
Cancellation / Reschedule Policy
If you have already paid for a program and would like to reschedule for a different program or date, please call our Risk Management department at 800-492-0193 or 410-785-0050. We will apply your payment to another program of your choosing. However, due to program commitments for facilities, program fees are non-refundable in the event you are unable to attend. Should we cancel a program due to insufficient registration, your payment may be refunded or applied to a new date.
It is the policy of Professionals Advocate to ensure balance, independence, objectivity and scientific rigor in all its sponsored educational activities. All faculty participating in activities sponsored by Professionals Advocate are expected to disclose to the program participants any relevant financial relationships related to the content of their presentation(s).
Stay up-to-date while you're on-the-go! Listen online or download our podcasts to keep abreast of the latest issues in claims, communications, practice management and risk management.
The latest risk management news and alerts issued by dental organizations.
Up-to-the-minute dental news from around the web.
Evaluate the strength of your practice’s cyber security with this 40-question survey, designed by our security and risk management experts.
This 40-question online survey is designed to help you assess the status of your electronic security and PII protection planning. After each question, you will receive a response indicating whether your answer was correct or incorrect and additional information on the topic.
- Dentist security and access controls
- Network security
- Employee access
- Storage and backup security
- Policies and procedures
Is your practice protocol leaving you open to lawsuits? This short self-survey can help you identify risk.
The Office Practice Self-Assessment Survey is a short self-survey designed to help you determine which areas within the non-clinical aspect of your practice may be leaving you open to a lawsuit. Dental record documentation, patient scheduling, prescriptions and patient communications are all non-clinical aspects of your practice that can affect the likelihood of a claim.
- Patient privacy
- Follow-up appointment protocol
- Missed or cancelled appointment protocol
- Lab result notifications
- Patient chart maintenance
How long must I keep medical records?
ProAd recommends that you keep your records indefinitely. However, requirements vary by state. Contact ProAd's Risk Management department for advice for your practice.
How long must I keep billing records, schedule books, etc.?
ProAd recommends that you keep these records indefinitely. They can be very important in the defense of a claim.
How do I handle a non-compliant patient?
- Document everything the patient has or has not done which shows his/her non-compliance.
- Send the patient a letter (send both regular and certified mail) explaining the treatment recommended and the importance of compliance. You may indicate that continued non-compliance could result in termination of the Doctor-Patient relationship.
How do I terminate the Doctor-patient relationship?
Do not terminate the relationship during an acute situation — this could lead to allegations of abandonment. When it is appropriate to terminate, send the patient a letter (send both regular and certified mail) stating:
- Your desire to terminate the relationship;
- Your willingness to handle any emergency situations for the next 30 days;
- Suggestions on where to find another Dentist (i.e. the county medical society);
- The patient’s current dental situation and their current dental needs, if any;
- Your willingness to send a copy of their medical record to their new Dentist.
If the patient belongs to a managed care organization, you must first check with them to determine termination protocol, if any.
What should I do when a managed care organization does not approve recommended treatment?
- You need to go through the appeals process with the managed care entity.
- Advise the patient your recommended treatment was not approved and give the patient their options (including paying for the recommended treatment themselves).
- Document #1 and 2.