In today’s litigious society, risk management is essential to the practice of quality dentistry. ProAd offers the resources you need to minimize your risks as a health care provider.
Whether you are a Dentist or staff, we offer resources and education programs to help reduce your litigation risk.
- In-person, online and home study education programs presented by knowledgeable dental, legal and claims management experts. Participants can receive premium discounts and CE Credits.
- A library of online risk management resources for a wide variety of topics, including patient care, communications, record keeping and much more.
Need to talk to a person? Risk management experts are available via phone (410-785-0050, or toll free at 800-492-0193) 8 a.m.-4:30 p.m. Monday-Friday and email to answer your individual questions. If you have a practice-related question or concern, we’re ready to listen and offer guidance to help you identify and reduce your liability risk exposure. Please note, however, that any advice we give should not be construed as legal advice.
Click the link below to launch the Risk Management Program Search. Use the Date, Location, Topic and Code dropdowns and the interactive map to find a program that suits you. Once you have selected your program, click the "Register" button to go to the registration page.
LIVE IN-PERSON/LIVE WEBINARS
REGISTRATION INFORMATION — DENTAL PROGRAMS
CANCELLATION / RESCHEDULE POLICY
If you have already paid for a program and would like to reschedule for a different program or date, please call our Risk Management department at 800-492-0193 or 410-785-0050. We will apply your payment to another program of your choosing. However, due to program commitments for facilities, program fees are non-refundable in the event you are unable to attend. Should we cancel a program due to insufficient registration, your payment may be refunded or applied to a new date.
Professionals Advocate Insurance Company is an ADA CERP Recognized Provider
ADA CERP Is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.
Professionals Advocate designates this activity for 2.0 Continuing Dental Education Credits
It is the policy of MEDICAL MUTUAL to ensure balance, independence, objectivity and scientific rigor in all its sponsored educational activities. All faculty participating in activities sponsored by MEDICAL MUTUAL are expected to disclose to the program participants any relevant financial relationships related to the content of their presentation(s).
If you have any questions, please contact our Risk Management Services Department at 410-785-0050.
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Evaluate the strength of your practice’s cyber security with this 40-question survey, designed by our security and risk management experts.
This 40-question online survey is designed to help you assess the status of your electronic security and PII protection planning. After each question, you will receive a response indicating whether your answer was correct or incorrect and additional information on the topic.
- Dentist security and access controls
- Network security
- Employee access
- Storage and backup security
- Policies and procedures
It’s time to have your office looked at by a specialist. With our Med-Rite program, a Professionals Advocate risk management expert can come to your office to identify opportunities for reducing risk.
What is Med-Rite?
At Professionals Advocate, we strive to make managing your risk as simple as possible. That’s why we offer Med-Rite, a complete office assessment program designed to identify areas of risk in your office. One of our experienced risk management specialists will visit your practice for a comprehensive review and evaluation of your procedures, facilities and staff in order to identify potential areas of risk and opportunities for an improved patient care experience.
Our goal is to design an action plan that integrates the needs of the patient and Dentist. After you assessment, we will work with you to formulate a comprehensive risk improvement program that identifies your areas of risk and provides specialty-specific recommendations for the best course of action for your unique practice.
Areas assessed include:
- Office guidelines and protocols
- Non-clinical record keeping
- Patient records
- Communication practices
- Follow-up practices
- Scheduling processes
- Staff development and supervision
- Facility appearance
- Safety procedures
- and much more
Med-Rite is customized to meet the unique needs of each practice, Dentist and facility that wishes to participate. It is suitable for everyone, from large, multi-specialty practices to solo practitioners.
To request a Med-Rite visit or learn more, call us today at 1-800-492-1093.
Is your practice protocol leaving you open to lawsuits? This short self-survey can help you identify risk.
The Office Practice Self-Assessment Survey is a short self-survey designed to help you determine which areas within the non-clinical aspect of your practice may be leaving you open to a lawsuit. Dental record documentation, patient scheduling, prescriptions and patient communications are all non-clinical aspects of your practice that can affect the likelihood of a claim.
- Patient privacy
- Follow-up appointment protocol
- Missed or cancelled appointment protocol
- Lab result notifications
- Patient chart maintenance
How long must I keep medical records?
ProAd recommends that you keep your records indefinitely. However, requirements vary by state. Contact ProAd's Risk Management department for advice for your practice.
How long must I keep billing records, schedule books, etc.?
ProAd recommends that you keep these records indefinitely. They can be very important in the defense of a claim.
How do I handle a non-compliant patient?
- Document everything the patient has or has not done which shows his/her non-compliance.
- Send the patient a letter (send both regular and certified mail) explaining the treatment recommended and the importance of compliance. You may indicate that continued non-compliance could result in termination of the Doctor-Patient relationship.
How do I terminate the Doctor-patient relationship?
Do not terminate the relationship during an acute situation — this could lead to allegations of abandonment. When it is appropriate to terminate, send the patient a letter (send both regular and certified mail) stating:
- Your desire to terminate the relationship;
- Your willingness to handle any emergency situations for the next 30 days;
- Suggestions on where to find another Dentist (i.e. the county medical society);
- The patient’s current dental situation and their current dental needs, if any;
- Your willingness to send a copy of their medical record to their new Dentist.
If the patient belongs to a managed care organization, you must first check with them to determine termination protocol, if any.
What should I do when a managed care organization does not approve recommended treatment?
- You need to go through the appeals process with the managed care entity.
- Advise the patient your recommended treatment was not approved and give the patient their options (including paying for the recommended treatment themselves).
- Document #1 and 2.